Fine or not fine? Positive changes to library fines policy

January 25, 2018September 28, 2021Richard Partridge

Good news! From 1^st February 2018, we’re changing our fines policies on ‘normal’ loans. If you renew or return a Normal loan book, DVD or CD that is overdue and NOT reserved by someone else, we will no longer be charging penalty fines. Fines will only be charged on items that are in demand and reserved by others, or short/special category loans.

Fines will still be charged for:

Items that have been reserved by other users (we’d like these back promptly please so that we can pass them on to others)
Laptops and Short Loan items (which are high demand items)
Inter Library Loans from other libraries (because we are charged penalty fees if they are not returned on time)
Replacement costs will be charged for items which become seriously overdue, so please continue keep your loans in date
Historical charges for transactions up until 31st January 2018

We’ll be introducing further improvements to our lending policies this summer, including automatic renewals for material not required by other users. In the meantime, we’d love to hear your feedback on these improvements via our usual channels

New and improved hot and cold water station in Kimberlin Library

November 29, 2017September 28, 2021Richard Partridge

Sometimes it’s little things that make a huge difference, and so it was when we introduced our boiling/cold water Zip tap in September 2016.

From your feedback and its level of use we know that providing instant boiling water was a very popular enhancement to services in Kimberlin and a reason to #LoveDMU.

Unfortunately, the Zip tap in its original format created issues – it wasn’t tall enough for larger cold water containers and the soak away beneath it was not suitable for draining cups. The result of this was a lot of excess water and damage to the counter top from water ingress.

We’re delighted to unveil a ‘new and improved’ hot tap station that features better drainage for the Zip tap and a brand new sink and cold water dispenser for bottles.

We hope you like the improvements – do send us your thoughts and feedback. It’s your feedback that drives innovations and helps us build cases for investment.

Fancy a brew?

“Temporary Access Card Kiosk” – New Service

March 31, 2017September 28, 2021Richard Partridge

Forgotten your DMU ID card? No problem! We listened to your feedback and have developed a new solution for accessing Kimberlin Library when this happens.

Although it’s a university requirement to carry your DMU ID card at all times, we know that sometimes it’s possible to forget. In the past we had a means of signing in during “staffed” service hours by showing alternative ID. Our new kiosk is available 24/7 to print a Kimberlin Library Temporary Access Card. Log into the kiosk using your single sign-on credentials, accept the terms and a card is printed out.

Cards are valid until midnight on the day of issue and up to five cards can be issued during an academic year
This service is only available to fully registered DMU students and staff
Cards are non-transferable and can only be used to gain access to, and egress from, Kimberlin Library
University and Library Regulations apply to the use of this card

Your feedback helps us to give you a better service – #WeListen. Please keep your ideas and feedback coming

Blanket loans – study cosy in Kimberlin!

March 30, 2017September 28, 2021Richard Partridge

Borrow. Study cosy. Return.

Warmth and comfort is a subjective thing, but we know that some areas of the library can feel cooler if you’ve been sat studying for a while, particularly at night when library occupancy is lower.

Don’t be chilly, be cosy! Kimberlin Library now has a supply of blankets which can be picked up from Reception, used while you’re studying then returned on your way out. All we ask is that you pop them back rolled up!

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