“Positive customer service culture” – LLS retains it’s CSE award and gains further compliance pluses

Tweet March 8th saw LLS’ annual Customer Service Excellence assessment visit. We are delighted to share that not only do we continue to meet the Customer Service Excellence Standard, we have now: attained full compliance in four of the five areas of the standard (up from three full compliances and two areas with partial compliances in 2017) we have retained all of our Compliance Plus awards and been awarded an additional Compliance Plus for our development in staff professionalism and attitude, specifically: “We prioritise customer focus at all ... read more

“Library fines slashed to cut financial burden on DMU students”

Tweet Thanks to DSU for highlighting the changes that we introduced to our fines and lending policies from 1st February.  You can read DSU’s article here and our original blog post from January here To recap, from 1st February 2018 our fines policies on ‘normal’ loans changed. If you renew or return a Normal loan book, DVD or CD that is overdue and NOT reserved by someone else, we will no longer be charging penalty fines. Fines will only be charged on items that are in demand and reserved by others, or short/special category loans. Fines will ... read more

New Footwear Trends!

Tweet   Arsutoria Magazine footwear trends book is now available for viewing and can be found in the First Floor Fashion Trendbooks cupboard. Arsutoria covers the footwear industry and reports on the latest shoe trends, focusing on special topics as sport, soles or technology. It includes news, interviews, new designers and fashion reports. read more

LEGO can be serious and playful at the same time!

Tweet Today I attended a Lego Serious Play (LSP) workshop run by Julia Reeve, part of the CELT team in Library and Learning Services. Lego Serious Play is a way of looking at things differently and it can be used as a tool for storytelling.  Most importantly, it is not about the bricks but the dialogue that occurs as a result of the activities. LSP is underpinned by learning and teaching pedagogies, such as Social Constructivism (Piaget 1951), Flow Theory (Csikszentmihalyi 1993), and Thinking with the hands – Constructionism (Papert 1996). Using LSP ... read more