News

“Positive customer service culture” – LLS retains it’s CSE award and gains further compliance pluses

Tweet March 8th saw LLS’ annual Customer Service Excellence assessment visit. We are delighted to share that not only do we continue to meet the Customer Service Excellence Standard, we have now: attained full compliance in four of the five areas of the standard (up from three full compliances and two areas with partial compliances in 2017) we have retained all of our Compliance Plus awards and been awarded an additional Compliance Plus for our development in staff professionalism and attitude, specifically: “We prioritise customer focus at all ... read more

Free boost! Secure device charging lockers in Kimberlin Library

Tweet *New service alert klaxon* Need somewhere to charge your phone, tablet or laptop securely? With Kimberlin Library’s new ‘Battery Bank’ lockers we’ve got just the place to get you topped up. Each locker contains a standard 13 amp socket and a double USB outlet, both with RCD circuit protection. Lockers are numbered and require a £1 coin to release which is refunded when the key is returned and the locker is opened. Plug in your device using your own USB cable or charger, pop in a £1 coin, lock and you’re away. Please ... read more

Fine or not fine? Positive changes to library fines policy

Tweet   Good news! From 1st February 2018, we’re changing our fines policies on ‘normal’ loans. If you renew or return a Normal loan book, DVD or CD that is overdue and NOT reserved by someone else, we will no longer be charging penalty fines. Fines will only be charged on items that are in demand and reserved by others, or short/special category loans.   Fines will still be charged for: Items that have been reserved by other users (we’d like these back promptly please so that we can pass them on to others) Laptops and Short Loan items (which ... read more

New and improved hot and cold water station in Kimberlin Library

Tweet Sometimes it’s little things that make a huge difference, and so it was when we introduced our boiling/cold water Zip tap in September 2016. From your feedback and its level of use we know that providing instant boiling water was a very popular enhancement to services in Kimberlin and a reason to #LoveDMU. Unfortunately, the Zip tap in its original format created issues  – it wasn’t tall enough for larger cold water containers and the soak away beneath it was not suitable for draining cups. The result of this was a lot of excess ... read more

First Floor – what’s going on?

Tweet   Users of Kimberlin Library can’t fail to have noticed that LLS staff have been beavering away moving books. A LOT of books. ALL of them in fact. Following an extensive stock review and ‘refresh’ exercise during the summer months, we have moved every single book in Kimberlin Library. That’s over a quarter of a million books. But why? We’re making space: space that we will be using to create additional study spaces for you. We’re currently working with the university’s Estates and Procurement ... read more