Author: Richard Partridge

Richard Partridge is Head of User Experience for Library and Learning Services at De Montfort University

Our Customer Service Excellence gets Plus awards

Tweet March 8th saw LLS’ annual Customer Service Excellence assessment visit. We are delighted to share that not only do we continue to meet the Customer Service Excellence Standard, we have retained our Compliance Plus award and been awarded five additional Compliance Pluses for our development in the following areas: Our customer insight, in particular: The work on #futurelibrary to identify what library users would like from their future library, which is helping us to develop plans for either a refurbished or new library. Our insight in ... read more

“Temporary Access Card Kiosk” – New Service

Tweet Forgotten your DMU ID card? No problem! We listened to your feedback and have developed a new solution for accessing Kimberlin Library when this happens. Although it’s a university requirement to carry your DMU ID card at all times, we know that sometimes it’s possible to forget. In the past we had a means of signing in during “staffed” service hours by showing alternative ID. Our new kiosk is available 24/7 to print a Kimberlin Library Temporary Access Card. Log into the kiosk using your single sign-on credentials, accept ... read more

Blanket loans – study cosy in Kimberlin!

Tweet       Borrow. Study cosy. Return. Warmth and comfort is a subjective thing, but we know that some areas of the library can feel cooler if you’ve been sat studying for a while, particularly at night when library occupancy is lower. Don’t be chilly, be cosy! Kimberlin Library now has a supply of blankets which can be picked up from Reception, used while you’re studying then returned on your way out. All we ask is that you pop them back rolled up!   read more

“Pop-up-library” additional study spaces and opening

Tweet More ‘pop-up’ 24/7 silent study spaces in Kimberlin Library, longer ‘pop-up’ opening hours in Eric Wood Learning Zone With the end of the teaching calendar in sight, exams looming after Easter and dissertation deadlines, we know that this is a busy time for everyone. It’s great news that IT labs in Gateway House, Vijay Patel and Queens Buildings are open until midnight and at weekends, but we’re also ensuring that more spaces are available to you 24/7 at this critical time. In Kimberlin Library, Lecture Theatre ... read more

#LoveInternational, Warsaw University Library and #FutureLibrary

Tweet On the day that Article 50 of the Lisbon Treaty is formally triggered, our VC Dominic Shellard is in Warsaw holding a #LoveInternational event with current and prospective Polish students.  Alongside this important event and meetings with Polish media, we’ve suggested that if he has time he takes a look at the impressive Biblioteka Uniwersytecka w Warszawie – Warsaw University Library. This stunning building provides a positive reference point for us in our aspirations for a #FutureLibrary and ticks many of the themes that DMU ... read more