Longer ‘pop-up’ opening hours in Eric Wood Learning Zone and the Law Library
With the end of the teaching calendar in sight, exams looming after Easter and dissertation deadlines, we know that this is a busy time for everyone. It’s great news that IT labs in Gateway House, Vijay Patel and Queens Buildings are open until midnight and at weekends, but we’re also ensuring that more spaces are available to you 24/7 at this critical time.
We’ve added another 20 PCs to Eric Wood Learning Zone to increase capacity and Eric Wood Learning Zone is open 24/7 from 11th March until the end of Spring term (Friday 5th April) to give you more space and time to complete your work before the end of term.
In response to feedback, to cater for final assignments and revision we are piloting 24/7 opening of the Law Library from 11th March until the end of Spring term (Friday 5th April), and again from 29th April to 10th May. Access will be for card holding DMU students only.
Eric Wood is open 24 hours across the Easter Bank Holiday weekend and 24/7 through until May 10th, then normal opening until the end of May
And don’t forget:
We added 110 additional Silent Study spaces this year in Kimberlin Library on the Lower Ground Floor
From 11th March we’re extending laptop loan times to 3 hours
When not in use for teaching, you’ll find 22 PCs for quiet study in Teaching Room 0.07a off the Learning Development Zone
Kimberlin Library is open 24/7/365!
This summer the Library is making more space for you to study – more space for you to succeed – and carrying out exciting, transformative improvement works in readiness for the 2018/19 academic year.
Under the project banner of #SpaceForSuccess, we’re doing this to create extra room for you to study, to increase the number of 24/7 study spaces available in Kimberlin Library and to give you some new and inspiring spaces to work.
During the summer months of 2018 we are:
Replacing furniture and increasing the capacity of the First Floor study area on the original side of the building. We’re introducing a range of study booths for group and individual working alongside PCs and better access to power sockets
We’re creating additional teaching and study space in the Ground Floor Learning Development Zone. We’ve moved staff from ground floor offices to give more space for us to support you with drop-ins, 1:1s, training and workshops. More space for study too when not in use for teaching and support.
We’re creating internal access from Kimberlin Library to The Collaboratory via the Ground Floor.
We’re clearing away staff offices from the Second Floor of Kimberlin to create a new, enlarged study floor with vibrant new furniture and twice the capacity of the old space. This space (provisionally titled The Deck) will feature a mixture of PCs, study booths, bench seating and worktables for collaboration. Maths support will be relocating to the enlarged Learning Development Zone spaces and Collaboratory on the Ground Floor
We’re creating MORE SILENT STUDY SPACES! We’re relocating some of our ‘back room’ operations away from the Lower Ground Floor to create an additional Silent Study room which will more than double the number of ‘talk free’ study spaces in Kimberlin Library. Desktop task lighting and power outlets will feature throughout.
We’re relocating our Silent IT provision to the other side of the Second Floor
ITMS will be re-positioning PCs to give you more space to work, e.g. for Wacom workstations
For Autumn 2018 we will be introducing:
A space for commuting students in Eric Wood Learning Zone with lockers and soft seating
A ‘makerspace‘ on the First Floor of Kimberlin Library
A ‘coaching corner‘ in the Learning Zone where we’ll be offering short skills sessions and drop-ins
Further improvements to the Ground Floor Learning Zone and other areas – watch this space!
Follow the #SpaceForSuccess hashtag here and on our Twitter and Instagram feeds @LibraryDMU for updates on the project as these elements progress and let us know what you think.
Some areas of the library will be inaccessible while refurbishment work is carried out – see local signage for details as work progresses. Plenty of study space will be available throughout the summer months for study and revision on a 24/7 basis, including syndicate rooms, all areas of the Lower Ground Floor, Ground Floor Learning Zone, First Floor IT and Silent Study. The Law Library is available throughout the summer months.
We know how busy it gets in library spaces at this time of year when everyone is working on final assignments and revising for exams. We’ve extra measures in place to support you, and with some thought and planning we can help you find the study space you need:
Kimberlin Library is 24/7 and visitor access is presently suspended so that DMU students, staff and registered members have priority in finding study space. With support from Estates, we have additional cleaning staff working overnight and at weekends to keep the Library looking shipshape.
The library gets starts to get busy from mid-morning and reaches peak occupancy by lunchtime. At this time of year, that continues through the afternoon and into the evening, so if you can plan your day to start studying earlier you’ve a better chance of securing your favourite spot.
Labs in Gateway House and the Vijay Patel Building have extended opening hours until midnight on weekdays and 9am to 5pm on weekends, so there are more places across campus to work. Teaching rooms, e.g. Hugh Aston, are available to use for study and revision now that much of undergraduate teaching has finished for this academic year.
Kimberlin Library has 90 laptops which can be borrowed for up to 2 hours use anywhere on campus. We’ve lots of wipe-boards to help with revision and pens are available from reception.
Eric Wood Learning Zone is open on an extended 24/7 basis until May 18th and both EWLZ and The Greenhouse will be open normal hours on the May Day bank holiday when other campus buildings are closed. As we previously highlighted, we’ve opened up eighty “Pop-Up-Library” study seats on the Second Floor of Eric Wood Building. These are accessible 8am-6pm weekdays from teh entrance facing the Campus Centre. You’ll find tables and wipe boards for group or individual revision, power outlets and Wi-Fi. Borrow a laptop from Kimberlin or use your own, the choice is yours.
We have sixty additional “Pop-Up Library” Silent Study spaces in 00:11 on the Lower Ground of Kimberlin Library as well as our usual Silent Study and Silent IT rooms on the Second Floor of Kimberlin. The Learning Development Zone in Kimberlin Library has temporarily been re-designated as a “Quiet Revision” room.
Please be considerate of others. Taking a break is sensible, but if you are going for more than 20 minutes, please clear your desk so that others can make use of the space. PCs automatically log out after 30 minutes and other users can claim the PC. Please be mindful of ‘Quiet Study’ and keep conversations low and brief. In Silent Study rooms there should be no talking. Our “text alert” service can summon staff assistance if your polite reminder to peers does not have the desired effect. If you want real isolation from disturbance, ear buds are available from reception.
Please avoid using PCs and library laptops just for social media or entertainment alone whilst demand for productive study space is so high.
If you’re studying for long periods, you might find one of our loanable blankets useful in keeping you warm and snug. You’ll find them in a basket at reception, help yourself.
Our six individual study rooms are in use for examinations throughout May, but advance bookings for syndicate roomscan be made online via the link on our web page at www.library.dmu.ac.uk
The Library Café is open until 9pm, the Riverside Café is open until 10pm if you fancy a breath of fresh air and vending machines are available overnight.
Look out for the Library Night Trolley which offers FREE drinks and fruit from 9pm until late, Sunday to Thursday until late May.
Staff are here to help and we’ll do what we can to get you through. Assignment drop-ins run every Monday, Wednesday, and Friday from 2pm until 3pm; and Tuesday and Thursday 5-6pm (term time) in the Learning Development Zone of the Kimberlin Library. Your subject librarian can provide 1:1 support or drop-in help at our weekly pop-up library events. Maths drop-ins run daily 12.30 – 2.30 (Monday – Friday) and up to 4.30pm on Wednesdays.
Don’t forget our wealth of online guides, including support for dissertation and our ‘Focus-On’ series which includes examination and time management advice.
As we open up even more spaces across campus in the run up to exams, don’t forget our FREE laptop lending service from Kimberlin Library.
Our three self service units on the Ground Floor of Kimberlin Library can issue you with one of our 92 laptops, 24/7.
Laptops are issued for 2 hours at a time and can be used anywhere on campus that you choose to study – not just in Kimberlin. Just follow the instructions on-screen and your’re away. At the end of two hours you can return and take out another charged laptop, although this may not always be possible at times of high demand.
Longer Hours? More Space? More Talk-Free Space? #YourLibrary has it covered.
From Monday 12th March until the end of May, Kimberlin 00:11 Lecture Theatre will be a ‘Pop Up Library’ 24/7 Silent Revision Room
From 3rd April Eric Wood Learning Zone will be open 24/7 until mid May to help with completing those end of term submissions and revision
From 3rd April we’ll be opening additional ‘Pop Up Library’ Revision Rooms on the Second Floor of Eric Wood Building
March 8th saw LLS’ annual Customer Service Excellence assessment visit.
We are delighted to share that not only do we continue to meet the Customer Service Excellence Standard, we have now:
attained full compliance in four of the five areas of the standard (up from three full compliances and two areas with partial compliances in 2017)
we have retained all of our Compliance Plus awards and been awarded an additional Compliance Plus for our development in staff professionalism and attitude, specifically: “We prioritise customer focus at all levels of our organisation and evaluate individual and team commitment through the performance management system.”
The CSE assessor commended LLS’ ability to identify hard to reach and disadvantaged groups and individuals and developing our services in response to their needs, citing in particular DMUAspire and the work of the Library Disability team.
The CSE assessor was particularly impressed by the positive customer service culture which has led to staff feeling empowered to resolve customer enquiries. He also highlighted how the managers he met demonstrated a good understanding of customer needs and illustrated this with interesting examples of how they support customer groups.
The assessor noted how busy the library was, and how engaged students were in our spaces, which he attributed to our students feeling positive about the service we offer.
This positive result is a testament to the commitment of LLS staff to offering a high quality of frontline support to our customers, as well as commitment to developing enhanced services to meet the needs of you, our users.
LLS is ‘Compliance Plus’ in the following areas of the Customer Service Excellence Standard:
We have developed customer insight about our customer groups to better understand their needs and preferences
We make particular efforts to identify hard-to-reach and disadvantaged groups and individuals and have developed our services in response to their specific needs
We have made positive changes to services as a result of analysing customer experience, including improved customer journeys
There is corporate commitment to putting the customer at the heart of service delivery and leaders in our organisation actively support this and advocate for customers
We use customer insight to inform policy and strategy and to prioritise service improvement activity.
We can demonstrate our commitment to developing and delivering customer – focused services through our recruitment, training and development policies for staff
We prioritise customer focus at all levels of our organisation and evaluate individual and team commitment through the performance management system
Library and Learning Services has held the Customer Service Excellence award since 2011. The standard has five areas of assessment with 57 criteria for assessment. LLS is fully compliant in all criteria in four of the five areas, due to the importance we place on learning what our customers need and developing services accordingly, our engagement with customers, the fact that we have embedded commitment to customer satisfaction across the department, the development of our service standards, and the measurement and sharing of those standards.
If you would like to know more about Customer Service Excellence please contact Amanda Holyoak via firstname.lastname@example.org.
“The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.”